FAQ

The size I'm looking for isn't available

Our stock is completely connected to our site. That means if a size or product isn't on the site we (no longer) have it in stock. It may happen that someone returns an unused product to us. In that case, we will add the item to our store again. Certain products get restocked and will be available on the website.

I placed an order, something went wrong and now I can't find the item anymore

Send an email to customerservice@goxhosa.com and tell us exactly what the item is. We will try to the best of our ability to resolve the issue.

I accidentally entered the wrong delivery address

We advise you to always double check your address. If, however you receive the confirmation mail and see the wrong address please contact us as soon as possible via e-mail at customerservice@goxhosa.com. However, if you receive an email about the shipment of your item we can no longer stop the shipment of the package. When the package gets returned to us we'll get in touch with you about a new delivery attempt.

When can I expect my package?

XHOSA cannot be held responsible for unanticipated delivery delays beyond our control.

Please read our shipping information.

Will packages be delivered in weekends or on holidays?

Packages within the Netherlands will be delivered between Tuesday and Saturday. There are no deliveries on Sundays, Mondays or holidays. International packages will be handled by different delivery companies that all have their own different delivery schedules.

What company handles my package?

Within the Netherlands packages are shipped through Post NL. International packages will be handled by different delivery companies.

I've ordered, paid, but I haven't received a confirmation e-mail

If this happened and you've paid please contact us right away at customerservice@goxhosa.com